Help & Policies

Terms

Trial. One free 30-day trial via /start, without invitation or payment details; no automatic charges. Returning accounts keep their original trial dates. Deletion or reactivation cannot restart it.

Pro: 350 Stars every 30 days. Accept terms and recurring payment before purchase. The invoice confirms your price. Paid access starts immediately; unused trial days are not added. Renews until cancelled or Telegram stops it; existing subscriptions keep their price.

Website Pro: RM19.90 every calendar month. Sign in with the same verified Telegram account in a normal browser and accept recurring-payment terms before hosted Stripe Checkout. Access follows verified payment for its covered period. Keep one recurring plan; cancel and wait until the paid period ends before switching payment options.

Cancel in Account or with /subscription cancel, even after suspension or data deletion. Await confirmation; paid access lasts until expiry. Closing the app or deleting data does not cancel renewal. Cancellation does not refund past payments. Stripe invoices, payment methods and renewal management are available on the separate billing website.

AI: 30 attempts per day, resetting at midnight Asia/Singapore. Failed attempts may count; shared budgets and availability apply. A voice transcription uses one attempt; an estimate or coaching reply uses another. Expired accounts retain manual logging and history unless suspended.

Voice notes: Record up to 60 seconds / 1 MB in Telegram. We show what we heard and reply in text; review and approve meal estimates before logging. Type slash commands.

Adults only. Estimates can be inaccurate and are not medical advice. Check portions and ingredients; meals and target changes require your approval.

Privacy

Stored: Telegram ID, meal drafts and approved meals, optional profile/body measurements, targets, settings and AI usage. Accounts are separated by Telegram ID. Staff see access and billing, not meals or measurements; the server operator can access stored data for operation and support.

AI: With consent, relevant messages, photos, voice recordings, profile and nutrition context go to OpenAI for transcription, estimates or coaching. Photos and voice audio stay in memory; this app does not save them. Transcripts are treated like typed messages and may remain in drafts or conversation history until deletion; private queued transcription text is removed after delivery, cancellation or deletion. Telegram and AI providers apply their own policies and retention. USDA may receive food searches without Telegram identity. Manual logging needs no AI estimate.

Payments/login: Telegram handles Stars and browser sign-in; Stripe handles website card billing. We store verified Telegram ID, provider/order/invoice IDs, amounts, covered periods and refund/dispute status, not card details or login tokens. Browser billing uses a separate secure 30-minute session; nutrition still needs signed Telegram authentication. Staff use separate secure session cookies.

Export/delete: /export or Account downloads nutrition CSV. Confirm /deleteall to remove nutrition data and app-managed backups (up to seven daily snapshots per database). Membership, original trial dates, payment/refund records and audits remain for billing and preventing repeat trials. Separate server backups are handled by the operator; Telegram chats and provider-retained data remain. Deletion does not cancel renewal.

Support

Message @gnemeng on Telegram for account, billing, privacy, correction or deletion help. /paysupport works without active membership. Include your Telegram ID (/id), what happened and when, and payment receipt where relevant; never passwords, login codes or tokens.

Microfirst, not Telegram support, handles purchase and refund issues. Approved refunds follow payment review and use the original payment provider. A full refund or lost dispute removes its affected paid period; partial refunds retain that period. Refunds do not automatically cancel renewal.